References
Communication in Healthcare
Section 1: Introduction
References
- Dingley, C., Daughterty, K., Derieg, M.K. & Persing, R.C. (n.d.). Improving patient safety through provider communication strategy enhancements. Retrieved from http://www.ahrq.gov/downloads/pub/advances2/vol3/advances-dingley_14.pdf
- Institute for Healthcare Communication (2011). Impact of communication in healthcare. Retrieved from http://healthcarecomm.org/about-us/impact-of-communication-in-healthcare/
- National Transitions of Care Coalition. (2011). Improved transitions of patient care yield tangible savings. Retrieved from http://www.ntocc.org/Portals/0/PDF/Resources/TangibleSavings.pdf
- Vertino, K.A. (2014). Effective interpersonal communication: A practical guide to improve your life. The Online Journal of Issues in Nursing, 19(3). Retrieved from http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Vol-19-2014/No3-Sept-2014/Effective-Interpersonal-Communication.html
Section 2: SBAR Communication Technique
References
- American Nurses Association (2010). Nursing: Scope and standards of practice. Silver Springs, MD: American Nurses Association.
- Labson, M. (2013). SBAR: A powerful tool to help improve communication. Retrieved from www.jointcommission.org
- NHS institute for innovation and improvement (2008). sbar – situation-background-assessment-recommendation. Retrieved from http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/sbar_-_situation_-_background_-_assessment_-_recommendation.html
- The joint commission (2012). the joint commission center for transforming healthcare releases targeted solutions tool for hand-off communications. Joint Commission Perspectives, 32(8). Retrieved from www.jointcommission.org
Section 3: The OARS Model
References
- Community Care of North Carolina (CCNC) (n.d.). CCNC motivational interviewing (MI) guide: Everybody’s motivated about something. Retrieved from: https://www.communitycarenc.org/media/files/mi-guide.pdf
- Goebel, L. J. & Edwards, J. C. (n.d.). Smoking cessation for pregnant women. Retrieved from http://www.wvdhhr.org/rfts/dcc_training/smoking_cessation_handout.pdf
- Lee, W. W., Choi, K. C., Yum, R. W., Yu, D. S., & Chair, S. Y. (2015). Effectiveness of motivational interviewing on lifestyle modification and health outcomes of clients at risk or diagnosed with cardiovascular diseases: A systematic review. International Journal of Nursing Studies: 53, 331-41. doi: 10.1016/j.ijnurstu.2015.09.010.
- Oregon Health Authority (2010). The OARS Model: Essential communication skills. Center for Health Training. Retrieved from https://public.health.oregon.gov/HealthyPeopleFamilies/ReproductiveSexualHealth/Documents/edmat/OARSEssentialCommunicationTechniques.pdf
- Jesus, T. S., & Silva, I. L. (2016). Toward an evidence-based patient-provider communication in rehabilitation: Linking communication elements to better rehabilitation outcomes. Clinical Rehabilitation, 30(4), 315-28. doi: 10.1177/0269215515585133
- WIC Learning Online (n.d.) Open-ended questions. Retrieved from https://wicworks.fns.usda.gov/wicworks//WIC_Learning_Online/support/job_aids/questions.pdf
Section 4: TeamSTEPPS©
References
- TeamSTEPPS© 2.0 (May, 2015). Agency for Healthcare Research and Quality. Retrieved from: http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/index.html
Section 5: DESC Communication Technique
References
- Ceravolo, D. (2012). Strengthening communication to overcome lateral violence. Journal of Nursing Management, 20(5), 599-606. doi: 10.1111/j.1365-2834.2012.01402.x
- Cox, S. (2007). Good communication: Finding the middle ground. Nursing, 37(1), 57.
- Garon, M. (2012). Speaking up, being heard: Registered nurses’ perceptions of workplace communication. Journal of Nursing Management, 20(3), 361-71. doi: 10.1111/j.1365-2834-2011-01296.x
- Kimes, A., Davis, L., Medlock, A., & Bishop, M. (2015). ‘I’m not calling him!’: Disruptive physician behavior in the acute care setting. MedSurg Nursing, 24(4), 223-7.
- Mayo Clinic (2014). Healthy lifestyle: stress management. Retrieved from www.mayoclinic.org
Safety in Healthcare
Section 1: Introduction
References
- Agency for Healthcare Research and Quality. (2016). The six domains of health care quality. Retrieved from https://psnet.ahrq.gov/primers/primer/23/medication-errors
- Dolansky, M.A. & Moore, S.M. (2013). Quality and safety education for nurses (QSEN): the key is systems thinking. OJIN, 18(3), 1.
- Emory Healthcare. (n.d.). Mortality: A matter of life or death. Retrieved from http://emoryhealthcare.org/quality/measures-reports/mortality.html
- Hospital compare. (n.d.). Retrieved from https://www.medicare.gov/hospitalcompare/Data/Data-Updated.html#
- Institute of Medicine. (1999). To err is human: Building a safer health system. Retrieved from http://www.nationalacademies.org/hmd/~/media/Files/Report Files/1999/To-Err-is-Human/To Err is Human 1999 report brief.pdf
- James, J.T. (2013). A new, evidence-based estimate of patient harms associated with hospital care. Journal of Patient Safety, 9(3), 122-128.
- Krause, T.R. & Hidley, J.H. (2008). Taking the lead in patient safety: How healthcare leaders influence behavior and create culture. Hoboken, NJ: John Wiley & Sons, Inc.
- Mitchell, P.H. (2008). Defining patient safety and quality care. In R.G. Hughes (Ed.), Patient safety and quality: An evidence-based handbook for nurses (pp. 1-5). Rockville, MD: Agency for Healthcare Research and Quality.
- Office of Disease Prevention and Health Promotion (2016). Healthcare-associated infections. Retrieved from https://www.healthypeople.gov/2020/topics-objectives/topic/healthcare-associated-infections
Section 2: Culture of Safety
References
- Agency for Healthcare Research and Quality. (2016). Safety culture. Retrieved from https://psnet.ahrq.gov/primers/primer/5/safety-culture
- Frank-Cooper, M. The justice behind a just culture. Nephrology Nursing Journal, 41 (1), 87.
- Institute of Safe Medication Practices (ISMP). (2006). Our long journey towards a safety-minded just culture. ISMP Medication Safety Alert, 19.
- National Safety Council. (2013). Near Miss Reporting Systems. Retrieved from http://www.nsc.org/WorkplaceTrainingDocuments/Near-Miss-Reporting-Systems.pdf
- Safety is personal: Partnering with patients and families for the safest care. (2014). Boston, MA: National Patient Safety Foundation.
- Thiels C.A., Lal, T.M., Nienow, J.M., Pasupathy, K.S., Blocker, R.C., Aho, J.M., … Bingener, J. (2015). Surgical never events and contributing human factors. Surgery, 158(2), 515-521.
Section 3: Partnering with Patients and Families to Improve Patient Safety
References
- Bunting, R.F. (2010). Introduction to a culture, process, and philosophy. Journal of Healthcare Risk management, 29 (4), 4-14.
- Carman, K.L., Dardess, P., Maurer, M., Sofaer, S., Dams, K., Bechtel, C., & Sweeney, J. (2013). Patient and family engagement: A framework for understanding the elements and developing interventions and policies. Health Affairs, 32 (2), 223-231.
- James, J. Health policy briefs: Patient engagement (2013). Health Affairs, 32(2), 1-6.
- National Patient Safety Foundation’s Lucian Leape Institute. (2014). Safety Is Personal: Partnering with Patients and Families for the Safest Care. Boston, MA: National Patient Safety Foundation.
Section 4: Mistake-Proofing Care
References
- Agency for Healthcare Research and Quality. (2015). Medication Errors. Retrieved from https://psnet.ahrq.gov/primers/primer/23/medication-errors
- Duke University School of Medicine. (n.d.). Anatomy of an error: Vocabulary. Retrieved from http://patientsafetyed.duhs.duke.edu/module_e/vocabulary.html
- Institute for Healthcare Improvement (n.d.). Medication Reconciliation to Prevent Adverse Drug Events. Retrieved from http://www.ihi.org/topics/ADEsMedicationReconciliation/Pages/default.aspx
- Joint Commission on Accreditation of Healthcare Organizations (JCAHO). (2001). Glossary of terms. Oakbrook Terrace, Calif: Joint Commission on Accreditation of Healthcare Organizations.
- Minnesota Department of Health. (n.d.). Root Cause Analysis Toolkit. Retrieved from http://www.health.state.mn.us/patientsafety/toolkit/
- Sculli, G.L. & Hemphill, R. (n.d.). Culture of safety and just culture, VHA National Center for Patient Safety. Retrieved from http://www.patientsafety.va.gov/docs/joe/just_culture_2013_tagged.pdf
- The Joint Commission. (2016). National Patient safety goals. Retrieved from https://www.jointcommission.org/standards_information/npsgs.aspx
Evidence-Based Practice
Section 1: Introduction to and Overview of Evidence-Based Practice (EBP)
References
- ACE Star Model of EBP, Retrieved from http://www.nursing.uthscsa.edu/onrs/starmodel/star-model.asp Berwick, D. M., Nolan, T. W., & Whittington, J. (2008). The triple aim: care, health, and cost. Health Affairs, 27(3), 759-769.ss
- Centers for Medicare and Medicaid provide an example of the PDSA model and template: https://www.cms.gov/medicare/provider-enrollment-and-certification/qapi/downloads/pdsacycledebedits.pdf
- Cormack, J. C. (2002). Evidence-based practice…What it is and how do I do it? Journal Orthopaedic & Sports Physical Therapy, 32(10), 484-487.
- Craig, J.V., Smyth, R. L. (2012). The Evidence-based practice manual for nurses. 3rd ed., Edinburgh, Churchill Livingston Elsevier.
- Deming, W. E. (2000). Out of the crisis (1. MIT Press ed.). Cambridge, MA. MIT Press.
- Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of the American Medical Association. 121, 1145–1150
- Doody, C. M., & Doody, O. (2010). Introducing evidence into nursing practice: using the IOWA model.?British Journal of Nursing,?20(11), 661-664.
- Dudley-Brown, S. (2012). Challenges and barriers in translation. In K. M. White & S. Dudley-Brown.?Translation of evidence into nursing and health care practice (pp. 191-199). New York, NY: Springer Publishing Company.
- Everett, L. Q. & Titler, M. G. (2006). Making EBP part of clinical practice: The Iowa Model. In R. F. Levin & H. R.
- Feldman (eds.), Teaching evidence-based practice in nursing: A guide for academic and clinical settings. New York: Springer Publishing Co.?
- Institute of Medicine (US). Committee on the Robert Wood Johnson Foundation Initiative on the Future of Nursing. (2011). The future of nursing: Leading change, advancing health. Washington, DC: National Academies Press
- Langley, G. L., Moen, R., Nolan, K. M., Nolan, T. W., Norman, C. L., & Provost, L. P. (2009) The improvement guide: A practical approach to enhancing organizational performance (2nd ed.). San Francisco, CA. Jossey-Bass.
- Leung, G. M. (2001). Evidence-based practice revisited. Asia Pacific Journal Public Health, 13(2), 116-221.
- Majid, S., Foo, S., Luyt, B., Zhng, X., Theng, Y., Change, Y., Mokhtar, I. A. (2011). Adopting evidence-based practice in clinical decision making: Nurses’ perceptions, knowledge, and barriers.?Journal of the Medical Library Association, 99(3),?229-236. doi: 10.3163/1536-5050.99.3.010. Retrieved from?ebpresearchcouncil@huntingtonhospital.com
- Melnyk, B., Fineout-Overholt, E. (2002). Putting research into practice. Reflections on nursing leadership, 28 (2), 22-25, 45.
- Melnyk, B., M., Gallagher-Ford, L., and Fineout-Overholt, E., (2017). The Evidence-Based Practice Competencies In Healthcare: A practical Guide for Improving Quality, Safety and Outcomes. Indianapolis, ID. Sigma Theta Tau International. (p. 119, 137).
- Newhouse, R. P., Dearholt, S. L., Poe, S. S., Pugh, L. C., & White, K. M. (2007). John Hopkins nursing evidence-based practice model and guidelines. Indianapolis, IN, Sigma Theta Tau International. www.hopkinsmedicine.org/evidence-based-practice/jhn_ebp.html
- National Quality Forum (NQF) http://www.qualityforum.org/
- Press Ganey Associates (2016) National database of nursing quality indicators (NDNQI) http://www.pressganey.com/solutions/clinical-quality/nursing-quality
- Rycroft-Malone, J. (2004). The PARIHS framework—A framework for guiding the implementation of evidence-based practice. Journal of nursing care quality, 19(4), 297-304.
- Sackett, D., L. (1992). A primer on the precision and accuracy of the clinical examination. Journal American Medical Association, 267, 2638-2644.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Schaffer, M. A., Sandau, K. E., & Diedrick, L. (2013). Evidence-based practice models for organizational change: overview and practical applications. Journal of advanced nursing, 69(5), 1197-1209.
- Titler, M. G., Kleiber, C., Steelman, V. J., Rakel, B. A., Budreau, G., Everett, L. Q., ... & Goode, C. J. (2001). The Iowa Model of Evidence-Based Practice to Promote Quality Care. Critical care nursing clinics of North America, 13(4), 497-509.
Section 2: Models of Evidence-Based Practice
References
- AHRQ National Guidelines Clearinghouse (2016). Retrieved from https://guideline.gov/
- American Nurses Association. (2015). Nursing: Scope and standards of practice 3rd ed. Nursesbooks.org.
- Heneghan, C. & Badenoch, D.(2006). Evidence-Based Medicine Toolkit, 2nd edition. Oxford: Blackwell Publishing: BMJ Books. p. 71.
- Melnyk, B. M. (2012). Achieving a high-reliability organization through implementation of the ARCC model for system wide sustainability of evidence-based practice.?Nursing Administration Quarterly, 36(2), 127-135. doi:10.1097/NAQ.0b013e318249fb6a
- Melnyk, B. M., Gallagher-Ford, L., and Fineout-Overholt, E. (2015). Evidence-based practice in Nursing & Healthcare: A guide to best practice (3rd ed.). Philadelphia, PA: Wolthers Kluwer.?
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
Section 3: Implementing Evidence Into Practice
References
- Benner, P. (1984). From novice to expert. Menlo Park.
- Gillick, M. R. (2013). The critical role of caregivers in achieving patient-centered care. Jama, 310(6), 575-576.
- Rubenfeld, G., & Scheffer, B. (2010). Critical thinking tactics for nurses: Achieving the IOM competencies. Sudbury, MA, Jones & Bartlett.
- Rubenfeld, M.G., Scheffer, B. K., (2006). Critical thinking tactics for nurses. Sudbury, MA, Jones & Bartlett.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Sackett, D. L., Richardson, W. S., Rosenberg, W., & Haynes, R. B. (2000). Evidence-based medicine: how to practice and teach. EBM. 2nd.ed., Edinburgh: Churchill Livingstone.
- Scheffer, B.K., & Rubenfeld, M.G. (2000). A consensus statement on critical thinking in nursing. Journal of Nursing education, 39, 352-359.
- Titchen, A., & Manley, K. (2006). Spiralling towards transformational action research: philosophical and practical journeys. Educational Action Research, 14(3), 333-356.
Section 4: Engaging Patients and Families in Care Decisions Utilizing the Evidence Base
References
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Sackett D, Strauss S, Richardson W, Rosenberg W, Haynes R. (2000). Evidence-Based Medicine: How to Practice and Teach EBM. 2nd ed. Edinburgh, Churchill Livingstone.
- Institute of Medicine (IOM). (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, D.C: National Academy Press.
- Institute for Health Improvement (IHI), (2013) WIHI Patient and Family Centered Care Always Events. retrieved from http://www.ihi.org/resources/Pages/AudioandVideo/WIHIAlwaysEventsatIHI.aspx
- Gillick, M. R. (2013). The critical role of caregivers in achieving patient-centered care. Jama, 310(6), 575-576.
- Stevens, K. (2013). The impact of evidence-based practice in nursing and the next big ideas. The Online Journal of Issues in Nursing, 18(2).
- Stevenson, F. A., Barry, C. A., Britten, N., Barber, N., & Bradley, C. P. (2000). Doctor–patient communication about drugs: the evidence for shared decision making. Social science & medicine, 50(6), 829-840
Section 5: Use of Evidence-Based Practice to Ensure Patient Safety
References
- Kohn, L. T., Corrigan, J. M., & Donaldson, M. S. (Eds.). (2000). To err is human: building a safer health system (Vol. 6). National Academies Press.
- Pronovost, P. J., Berenholtz, S. M., Goeschel, C. A., Needham, D. M., Sexton, J. B., Thompson, D. A., & Hunt, E. (2006). Creating high reliability in health care organizations.?Health Services Research,?41(4), 1599-1617.
- Reason, J. (1990). Human error. Cambridge University Press.
- Makic, M. B. F., Rauen, C., Watson, R., & Poteet, A. W. (2014). Examining the evidence to guide practice: challenging practice habits. Critical care nurse, 34(2), 28-45.
- Melnyk, B. M., & Fineout-Overholt, E. (Eds.). (2011). Evidence-based practice in nursing & healthcare: A guide to best practice. Lippincott Williams & Wilkins.
- Mick, J. M., Wood, G. L., & Massey, R. L. (2007). The good catch pilot program: increasing potential error reporting. Journal of Nursing Administration, 37(11), 499-503.
- American Association of Critical Care Nurses AACN (2004). Delegation handbook 2nd ed. Retrieved from www.aacn.org/WD/Practice/Docs/AACNDelegationHandbook.pdf
- Fowler, M. D. M., (2015). Guide to the code of ethics for nurses with interpretive statements: Development, interpretation and application 2nd. Ed. Silver Spring, MD., Nursebooks.org.
- The Joint Commission: National Patient Safety Goals https://www.jointcommission.org/assets/1/6/2016_NPSG_OME.pdf